Update about appointments

Please see the news item on the Home Screen for details of our new telephone and care navigation system.

We do understand how frustrating it can be when you are not able to get an appointment.

We would ask you however, that if do have difficulty getting an appointment, that you do not take it out on our staff. We do have a policy of zero tolerance with regards to aggressive or abusive behaviour.

We would like to reassure you that we will continue to endeavour to offer our best service to our patients.

MISSED APPOINTMENTS

Patients are unfortunately still failing to attend appointments. On average at least 30 patients miss an appointment each week. This equates to one whole GP working day.  If you are unable to attend an appointment, can you please contact the surgery to cancel to enable another patient to take the appointment.  Please remember to let us have your mobile number.  We are able to send a text reminder for all those patients with mobile phones.