We experienced an extremely high volume of calls from patients as soon as the phone lines opened this morning which meant that waiting times were much higher than anticipated. With the new navigation system in place, we still have appointments in the afternoon, so please remember that you no longer need to rush to the phone at 8am to get an appointment and, if your call is not urgent, it may be easier for you to wait until later to speak to us on the phone.
CHANGE TO CLINICAL SYSTEM
Please read attached important patient notice
Installation of New Computer System
LOCKED TELEPHONE NUMBERS - Please note that the surgery telephone number will be displayed as a blocked number on your incoming calls if the surgery is trying to contact you. Therefore if your telephone does not accept blocked numbers you will need to provide the surgery with an alternative, ie mobile number to call you on. Some telephone companies allow you to give them numbers that you would like to accept telephone calls from.
Please Note: Repeat Prescriptions:
Please ensure that you hand your prescription in at least 5 working days before you need it to guarantee that it is processed in time.
NHS Diabetes Prevention Programme
The surgery are taking part in the Healthier You: NHS Diabetes Prevention Programme which offers patients at risk of diabetes the chance to attend a programme aimed at reducing the risk of developing Type 2 diabetes.
Identified patients will be invited to attend the programme by ICS Health and Wellbeing who will enclose information on the programme and an opportunity to book a place.