We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

In the first instance please contact the clinic manager and she will try and resolve your concerns/complaint.

Email: Caradoc.Surgery@nhs.net

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

The Health Service Ombudsman in England

a leaflet explaining the procedure of bringing a complaint to the ombudsman.